Service
Always-On Call Coverage
Capture more inbound calls with a consistent customer experience so fewer opportunities slip through.
When your phone rings and nobody answers, that caller doesn't leave a voicemail and wait. They call the next HVAC company on their list. Studies show 27% of HVAC calls go unanswered. For urgent callers, less than 3% will leave a voicemail and wait. Aria is built to extend your call coverage 24 hours a day, 7 days a week, including weekends and holidays, so your business can stay responsive even when you're on the roof.
What you get
How it works
Your line rings
Whether it's 2pm on a Tuesday or 11pm on a Sunday, Aria is configured to pick up with a professional greeting customized to your business.
Aria handles the conversation
Aria listens, responds naturally, and gathers the information needed, including issue type, location, urgency, and availability, just like a trained receptionist would.
The caller gets taken care of
Aria books the job, sends a confirmation, flags emergencies, or transfers to your team. When a call still needs follow-up, your team gets the context instead of losing the trail.
Common questions
What happens if two calls come in at the same time?
Aria is designed to handle multiple simultaneous calls, so your team isn't limited to one live conversation at a time the way a single receptionist would be.
What does Aria say when she answers?
During onboarding, we set up a custom greeting using your business name and tone. Callers hear something like: 'Thanks for calling [Your Company], this is Aria. How can I help you today?'
Does Aria handle both new customers and existing ones?
Yes. Aria can handle first-time callers looking to book as well as existing customers following up on appointments or asking service questions based on your FAQ and service information.