Service
Transfers to a Human
Route complex conversations to your team quickly so callers can reach a real person when needed.
AI handles the majority of inbound calls beautifully, but not every call fits a standard script. A customer disputing a charge, a contractor negotiating terms, or a caller with a complicated multi-system issue may need a human in the loop. Aria recognizes when a conversation needs escalation and can transfer the caller to your team in real time. You stay in control without being available for every single call.
What you get
How it works
Aria identifies the need for a human
If a caller requests to speak with someone directly, or if the conversation involves a situation outside of Aria's scope, she flags it for transfer immediately.
Aria transfers the call
Aria lets the caller know they're being transferred, then routes the call to your designated number, whether that's your cell, office line, or on-call technician.
Fallback routing supports escalation
During onboarding you define the situations that should trigger a transfer so escalation stays predictable for your team.
Common questions
Can I set rules for when Aria transfers a call?
Yes. During onboarding, you define the scenarios that should trigger a transfer, such as billing disputes, calls from existing commercial accounts, or any time a caller specifically asks for a manager.
What happens if no one on my team picks up the transfer?
Aria transfers the call to your designated number. If no one answers, your existing phone system behavior applies, such as voicemail or call routing rules.
Does the caller have to repeat their issue after the transfer?
Transfers are direct call forwarding to your designated number. We do not claim a live context pass-through during transfer.